Application Process

Step 1 – Choose your travel purpose

Read the list of documents which need to be submitted with your visa application based on your travel purpose and prepare the documents carefully. Please always choose the correct travel purpose.

Step 2 - Create your user account

Please create your personal user account. Comment s’enregistrer sur le site de TLScontact?

Step 3 - Fill out the online form

After creating your account, you will be required to log in and fill the online form correctly and completely for all members travelling with you.

Step 4 - Make an appointment

Make an appointment to submit your application at the visa application centre. Please print out your appointment confirmation letter, as you will need to present this document when you attend your appointment.

For groups of more than 6 applicants, you will have to contact our customer representatives to make an appointment after completing your online registration.

Step 5 - Submit your application in the visa application centre

  1. Please note that your visa application should be submitted in person to our visa application centre unless you are under an exemption case.
  2. Arrive on time for your scheduled appointment with the appointment confirmation letter, your signed application form and your application’s supporting documents.
  3. If you are late or do not show up to your appointment, you will be required to make a new appointment which might lead to delay of your application.
  4. An extensive range of Added Value Services is available to facilitate your application submission process. 
  5. Your application and supporting documents will be checked for completeness according to the requirements of the consular authority and your biometric data will be captured, if applicable.
  6. The visa and service fees are paid in the visa application centre.
  7. Following completion of these steps, your application is transferred to the consular authority for consideration and decision making. TLScontact does not make any decisions regarding your visa application. The consular authority may ask for more information, additional documents or attendance of an interview. If this happens, you will be contacted by email with detailed instructions. For information on visa processing times, click here.

You can track your application at any time by visiting your personal user account.

Step 6 - Collect your passport

After the consular authority has made a decision on your visa application, your passport will be returned to the visa application centre. You will be notified by SMS as soon as the passport arrives. You can then collect your passport in person or you can authorize a representative to collect it on your behalf. If you have chosen the Express Delivery Service, your passport will be sent to you directly.